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Squarespace Commerce: Unable to export orders for a specific product

Incident Report for Squarespace

Resolved

This incident has been resolved.
Posted 8 months ago. Aug 22, 2024 - 18:39 EDT

Identified

The issue has been identified and a fix is being implemented.
Posted 8 months ago. Aug 22, 2024 - 18:05 EDT

Investigating

We are currently investigating an issue where it is not possible to export orders for a specific product in Squarespace Commerce. When selecting "Download CSV," the specific product does not appear as an option to select.
Posted 8 months ago. Aug 22, 2024 - 18:04 EDT
This incident affected: Commerce.
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