Squarespace Commerce: Unable to export orders for a specific product

Incident Report for Squarespace

Resolved

This incident has been resolved.

Posted Aug 22, 2024 - 18:39 EDT

Identified

The issue has been identified and a fix is being implemented.

Posted Aug 22, 2024 - 18:05 EDT

Investigating

We are currently investigating an issue where it is not possible to export orders for a specific product in Squarespace Commerce. When selecting "Download CSV," the specific product does not appear as an option to select.

Posted Aug 22, 2024 - 18:04 EDT

This incident affected: Commerce.