A small subset of emails being sent from unverified sender profiles are delayed

Incident Report for Squarespace

Resolved

This incident has been resolved. All affected emails have been delivered.

Posted Jan 25, 2021 - 14:10 EST

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Jan 25, 2021 - 14:01 EST

Update

We are continuing to address the backlog of emails impacted by the delays. New Campaigns remain unaffected.

Posted Jan 25, 2021 - 13:43 EST

Update

We are continuing to address the backlog of emails impacted by the delays.

Posted Jan 25, 2021 - 12:36 EST

Update

We are continuing to address the backlog of emails impacted by the delays.

Posted Jan 25, 2021 - 11:34 EST

Update

This issue should not impact new Campaigns going forward, however we are still addressing the backlog of messages impacted by the delays.

Posted Jan 25, 2021 - 10:53 EST

Identified

The issue has been identified and a fix is being implemented.

Posted Jan 25, 2021 - 10:32 EST

Investigating

We are currently investigating this issue.

Posted Jan 25, 2021 - 10:17 EST

This incident affected: Email Campaigns.