Performance degradation in search functions for some websites

Incident Report for Squarespace

Resolved

This incident has been resolved.

Posted Nov 13, 2019 - 06:10 EST

Update

We continue to monitor the recovery of the search systems.

Posted Nov 13, 2019 - 06:04 EST

Update

We continue to monitor the recovery of the search systems.

Posted Nov 13, 2019 - 04:50 EST

Update

We continue to monitor the recovery of the search systems.

Posted Nov 13, 2019 - 03:53 EST

Update

We continue to monitor the recovery of the search systems.

Posted Nov 13, 2019 - 02:35 EST

Update

We continue to monitor the recovery of the search systems.

Posted Nov 13, 2019 - 01:42 EST

Monitoring

We have verified that impact is limited to some search-related functionality, and are monitoring the automated recovery of the underlying systems.

Posted Nov 13, 2019 - 00:46 EST

Update

We are continuing to work on a fix for this issue.

Posted Nov 13, 2019 - 00:30 EST

Update

We are continuing to work on a fix for this issue.

Posted Nov 12, 2019 - 23:47 EST

Update

We are continuing to work on a fix for this issue.

Posted Nov 12, 2019 - 23:11 EST

Identified

The issue has been identified and a fix is being implemented.

Posted Nov 12, 2019 - 22:26 EST

Investigating

We are investigating connectivity issues with one of our systems, causing some performance degradation.

Posted Nov 12, 2019 - 21:57 EST

This incident affected: Site Loading, Commerce, and Domains.