Acuity Scheduling Admin Mobile app crashing unexpectedly after iOS 27 update

Incident Report for Squarespace

Resolved

Access to the Acuity Scheduling app has been restored for users on iOS 27. Users can update to Acuity Scheduling version 98.0.0 via the Apple App Store to install the fix.

Posted Sep 22, 2026 - 15:25 EDT

Update

We are continuing to work on a fix for this issue.

Posted Sep 21, 2026 - 15:25 EDT

Identified

The issue has been identified and we are working on a fix.

Posted Sep 20, 2026 - 12:57 EDT

Update

We currently recommend that users remain on iOS 26 and defer upgrading to iOS 27 until this issue is resolved. This precaution will ensure uninterrupted access to the Acuity Admin Mobile app. Android users remain unaffected.

Posted Sep 18, 2026 - 16:46 EDT

Investigating

Some users are experiencing issues with the Acuity Admin Mobile app crashing when attempting to launch the app after the latest iOS 27 update. We are currently investigating the issue.

Posted Sep 18, 2026 - 16:35 EDT

This incident affected: Acuity Scheduling.