Some Customers Unable to Log In

Incident Report for Squarespace

Resolved

This incident has been resolved.

Posted Sep 22, 2020 - 19:18 EDT

Update

We are continuing to work on a fix for this issue.

Posted Sep 22, 2020 - 19:06 EDT

Identified

The issue has been identified and a fix is being implemented.

Posted Sep 22, 2020 - 18:18 EDT

Investigating

We're currently investigating an issue where some users are unable to log in using two-factor authentication.

Posted Sep 22, 2020 - 18:14 EDT

This incident affected: Accounts & Billing.